Refund and Returns Policy

Our refund and returns policy are valid for 30 days from the date of the purchase. The eligibility for claiming full refund or exchange diminishes after passing of 30 days from the date of the purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

In order to process the return, we require a receipt or proof of purchase. You are requested to visit our Deira branch for evaluating the refund process with items and valid original receipt. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book that have been used.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error in any sense whatsoever.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed in maximum of 21 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, as per the terms and conditions of the involved banking channels and the service network bank(s).

Late or missing refunds

Please check your bank account for the credit of any refund processed from our side.

You are requested to check and verify with your credit card company, as it may take some time before your refund is officially reflected in the system.

If your refund is unprocessed by the end of the time period provided by your bank, please get in touch with your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, exhausted all available options and you still have not received your refund yet, please contact us at Philatelic@emiratespost.ae

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. All postage stamps and their accessories that have been sold are not returned or exchanged. The group reserves the right to replace damaged stamps for customers without paying any additional fees. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Philatelic@emiratespost.ae

Order Cancellation

We reserve the absolute right to cancel order based on the availability of stock. In such a case, the customer shall be notified, and purchase amount will be refunded to the payment method used for transaction.

Shipping returns

To return your product, you should mail your product to:16th St Off Abu Hail Rd, Hor Al Anz East – Deira – Dubai , for directions click here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?